Terms of Service

1. Acceptance of Terms

By accessing and using the NeverAgain website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

NeverAgain provides business process automation services, including but not limited to:

• Workflow automation and optimization
• Custom software development and integration
• API development and system integration
• Data processing and reporting automation
• Ongoing support and maintenance

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your business processes
• Grant necessary access to systems and data as required for service delivery
• Comply with all applicable laws and regulations
• Make timely payments as outlined in your service agreement
• Provide feedback and participate in testing phases as needed

4. Intellectual Property

All custom automation solutions, code, and documentation created specifically for your business become your intellectual property upon full payment. However, NeverAgain retains rights to:

• General methodologies and best practices
• Pre-existing tools and frameworks
• Anonymized case studies and testimonials (with your consent)

5. Confidentiality

We treat all client information as confidential and will not disclose your business data, processes, or proprietary information to third parties without your explicit consent, except as required by law.

6. Service Warranties

We warrant that our services will be performed with professional skill and care. We provide:

• 90-day warranty on all custom automation solutions
• Free bug fixes and minor adjustments during warranty period
• 100% satisfaction guarantee on initial process audit

7. Limitation of Liability

Our liability for any claims arising from our services is limited to the amount paid for those specific services. We are not liable for indirect, incidental, or consequential damages, including but not limited to lost profits or business interruption.

8. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Process audits are provided free of charge
• Custom development projects require 50% deposit to begin work
• Monthly retainer services are billed in advance
• Invoices are due within 30 days of receipt

9. Termination

Either party may terminate services with 30 days written notice. Upon termination, you will receive all work completed to date and retain ownership of any custom solutions developed for your business.

10. Data Protection

We comply with applicable data protection regulations and maintain appropriate security measures to protect your data. Please refer to our Privacy Policy for detailed information about data handling practices.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These terms are governed by applicable local and federal laws. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.