Still Here App Support

Thanks for using Still Here, your mindful countdown companion!

“You're still here, but did you feel alive?”

Need Help?

If you're experiencing issues or have questions about your countdown and automation features, please contact us:

Common Topics

Our support team can help you with a variety of topics, including:

  • Setting up countdown timers and automation
  • Configuring lockscreen widgets
  • Auto-repeat scheduling and notifications
  • Widget display format synchronization
  • iOS notification permissions and background app behavior
  • Understanding iOS platform limitations
  • Percentage-focused countdown features
  • Conflict resolution between manual and scheduled countdowns
  • Technical issues with WidgetKit integration
  • Feature requests and mindfulness feedback

Before You Contact Us

To help us assist you more quickly, please:

  • Check if restarting the app resolves your issue
  • Make sure you're using the latest version of Still Here
  • Include your iOS version (requires iOS 17.0+)
  • Describe your countdown settings and automation configuration
  • Include details about widget placement and behavior
  • Note any notification or background app permission issues

iOS Platform Information

Still Here works within iOS security constraints and limitations:

  • Background countdown updates require iOS notifications
  • Widget refresh rates are optimized for battery efficiency
  • Auto-repeat features use scheduled notifications, not background timers
  • Foreground app detection catches missed auto-starts

Response Time: We typically respond within 24–48 hours.